Receiving time = Processing time + Shipping time.
I. Processing time: Within 5 Working Days (Quality control + Packing & Sorting).
- Products ready in US warehouse will be handled in 2 working days.
- Products not ready in our warehouse will be handled in 5 working days.
- We will reserve a tracking# from USPS once order placed, so that the shipping status may be stopped at PRE-SHIPMENT around 5 working days before the package arrives at our distribution center in US.
II. Shipping Time:
Zone I&II does not include the territories and uninhabited island possessions.
*Something you need to know before ordering:
- For delivering successfully, Please write your complete address includes Apt# Street City,State and your mobile number. Recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
- Mo.urban cannot be responsible for accurate shipping time and will not offer full refunds because an order arrived later than expected.
- If your order was mishandled/lost by carrier, you can get your money back via paypal dispute.
- Mo.urban is not responsible for Customs House Taxes which is happened sometimes according to the Local Regulations.
- If you have any other questions, please contact our customer service: firstname.lastname@example.org . (*Your email will be replied in 24 business hours.)
- All shipping & delivery lead times are estimated by business time.
- Thank you for your patience to read to the last character.
III. How to Track your order
All of our parcels are delivered by USPS. And you will be given a tracking number once the order placed. You can track your order on www.usps.com.