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Shipping Policy

Receiving time = Processing time + Shipping time.

I. Processing time: Within 5 Working Days (Quality control + Packing & Sorting).

  • Products ready in US warehouse will be handled in 2 working days.
  • Products not ready in our warehouse will be handled in 5 working days.
  • We will reserve a tracking# from USPS once order placed, so that the shipping status may be stopped at  PRE-SHIPMENT around 5 working days before the package arrives at our distribution center in US. 

     

    II. Shipping Time:


    Zone I&II does not include the territories and uninhabited island possessions.

    *Something you need to know before ordering:

      • For delivering successfully, Please write your complete address includes Apt# Street City,State and your mobile number. Recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
      • Mo.urban cannot be responsible for accurate shipping time and will not offer full refunds because an order arrived later than expected.
      • If your order was mishandled/lost by carrier, you can get your money back via paypal dispute.
      • Mo.urban is not responsible for Customs House Taxes which is happened sometimes according to the Local Regulations.
      • If you have any other questions, please contact our customer service: service@mourban.com . (*Your email will be replied in 24 business hours.)
      • All shipping & delivery lead times are estimated by business time.
      • Thank you for your patience to read to the last character.

    III. How to Track your order

    All of our parcels are delivered by USPS. And you will be given a tracking number once the order placed. You can track your order on www.usps.com

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